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Telehealth visits
Video appointments through athenahealth. Especially useful if you are traveling a distance to reach us.
How it works
A substantial share of visits here are now conducted by video. It has proven especially valuable for patients driving in from a distance, who would otherwise spend half a day on the road for a twenty-minute conversation. Care that has to happen in person — examinations, pre-operative visits, anything hands-on — still happens in person, and we will tell you which is which when you schedule.
The medical weight loss program runs particularly well this way, follow-up visits included.
The practice uses athenahealth, which has telemedicine built in. There is no software to install. Your appointment reminder contains a link — click it at your appointment time and you are connected.
Before your video visit
A telehealth appointment is a real appointment. Please treat it as one.
- Use a stand if you are on a phone or tablet. This is a two-way video call and a steady camera matters.
- Check your internet connection ahead of time.
- Find good lighting — ideally facing a window or lamp rather than backlit.
- Choose a quiet, private room where you can speak freely about your health.
- Allow the full appointment time. Do not schedule it against something else.
- Have your medication list and any recent lab results within reach.
Please do not attempt your appointment while driving. If these conditions are not met, the appointment may be cancelled and cancellation fees will apply.
Where you have to be
Dr. Geller is licensed in Kentucky and Indiana. Telemedicine is regulated by the state you are physically located in at the moment of the appointment, not the state you live in, so you must be physically present in Kentucky or Indiana during your video visit.
This catches people out more often than you would think. If you live in Kentucky but will be at your daughter's house in Ohio that week, or travelling for work, or on holiday out of state, the appointment cannot go ahead from there and will need to be rescheduled. Tell the office when you book if you expect to be away, and we will find a date that works.
If something goes wrong
If the link does not work, if your connection fails, or if you cannot get the video started, call the office at (502) 893-7151 rather than waiting. We would rather sort it out than have you miss the visit.
Telehealth coverage may also depend on your insurance plan. The office can confirm that when scheduling.
Need to schedule?
Call the office and let us know whether you would prefer an in-person or video appointment.